Consumer Claims Paralegal / Lawyer

  • Fecha de publicación: 14/03/2018
  • Nombre de la empresa: easyJet
  • Puesto de trabajo ofertado: Consumer Claims Paralegal / Lawyer
  • Descripción de funciones:


    When it comes to innovation and achievement there are few organisations with a better track record. Join us and you’ll become part of a highly successful, fast-paced business.. With over 250 aircraft flying over 800 routes to more than 30 countries, we’re the UK’s largest airline, the fourth largest in Europe and the tenth largest in the world. Flying over 74 million passengers a year, we employ over 12,000 people. Its big-scale stuff and we’re still growing.

    As our Consumer Claims paralegal – Spain & Portugal, you will be joining a dynamic and highly committed team and will be responsible for managing, coordinating and processing the consumer legal challenges from customers in Spain & Portugal (and other minor markets) which occur as a result of operational disruption or denied boarding. The role will be responsible for immediately assessing which claims for delays / cancellations should or should not be legally challenged and then working with external legal counsel in market to defend these in the most effective way. The person will be responsible for managing a legal budget and producing great quality legal documentation. There is a real opportunity to shape processes and find efficiencies, whilst also ensuring easyJet databases, systems and reports are accurately updated and key reporting data disseminated across the business.



    To draft all manner of court and ADR documents necessary to protect easyJet’s position, there will be the opportunity to undertake additional responsibilities such as drafting Defences.

    Liaise with easyJet’s internal and external legal representatives to ensure co-ordination of cases and settlements / judgements.

    To provide training and day-to-day guidance to a dedicated team of contact centre agents

    Identifying key learnings from previous cases, you will formulate recommendations in conjunction with all relevant stakeholders to improve processes, compliance, cost effectiveness and value for the company.

    Generally support easyJet’s customer services team on EU 261 legislation and its specific application in your markets and to respond to other consumer law enquiries from national regulatory and enforcement bodies.


    Requirements of the Role

    Skills required:

    Legal training and experience – paralegal or qualified lawyer in relevant jurisdiction


    Exceptional communication skills in English and Spanish. Reasonable skills in Portuguese.

    Additional languages useful.

    Customer focussed approach


    Positive, energetic, highly organised & a self-starter

    Ability to efficiently deal with large volumes of work - consumer litigation environment would be preferred as well as knowledge of EU261 processes

    Numerate/ comfortable working with data



    Experience in the use of Microsoft Office, including Excel & PowerPoint.


    Our people are at the heart of our success and we think it’s important that we share the benefits of our success with them. Competitive salary, staff travel, bonuses linked to your own and the company performance – you’ll enjoy it all here.



  • Localización del puesto ofertado: UK - Luton Airport