Export Customer Coordinator (Ref.259)

  • Fecha de publicación: 19/09/2017
  • Nombre de la empresa: Chemfix
  • Puesto de trabajo ofertado: Export Customer Coordinator (Ref.259)
  • Descripción de funciones:


    JOB DESCRIPTION


    TITLE: Export Customer Coordinator

    GENERAL OBJECTIVES: Support the achievement of the Company sales target by providing total customer service, liaising within the sales team and other departments within the Company.


    Knowledge and Skills Required

    - The ability to communicate effectively with customers and liaise with the rest of the sales team, other departments within the company and transport companies.
    - Good knowledge of international export documents.
    - Close attention to detail and high levels of accuracy.
    - Fast reaction to problem solving
    - The ability to work under pressure and prioritise the jobs according to set deadlines.
    - Extremely organised.
    - Languages: excellent English, fluent in at least one foreign language.
     

    Main Duties

    - Key account contact for assigned customers.
    - Processing and opening new customer accounts with the sales manager, liaise with accounts department regarding credit checks.
    - Setting up new product specifications according to customer requirements.
    - Creating new products on customer accounts with prices provided by sales manager.
    - Elaborate documentation process with the customer to determine what export documents and/or special documents are required.
    - Receive and compare transport offers.
    - Receive and process all customer orders.
    - Process customer invoice/credit notes and send to customer via email
    - Confirm product availability with production planning team.
    - Attend weekly production meetings to ensure the scheduled dispatch date can be met and to represent customer’s needs.
    - Preparing all commercial and transport documents according to customer requirements and country specific legislations.
    - Key account contact for assigned customers.
    - Processing and opening new customer accounts with the sales manager, liaise with accounts department regarding credit checks.
    - Setting up new product specifications according to customer requirements.
    - Creating new products on customer accounts with prices provided by sales manager.
    - Elaborate documentation process with the customer to determine what export documents and/or special documents are required.
    - Receive and compare transport offers.
    - Receive and process all customer orders.
    - Process customer invoice/credit notes and send to customer via email
    - Confirm product availability with production planning team.
    - Attend weekly production meetings to ensure the scheduled dispatch date can be met and to represent customer’s needs.
    - Preparing all commercial and transport documents according to customer requirements and country specific legislations.
    - Liaise with transport companies to organize sea, air or road transport.
    - Create dangerous goods notes for hazardous consignments.
    - Issuing export and customs certificates (EUR1, ECCO, ATR etc).
    - Providing total customer service and general communication with customers.
    - Receive and check incoming transport invoices and allocate for accounts department.
    - Cost control of transports according to targets set.
    - Proactively controlling and chasing outstanding customer payments.
    - Receive and raise customer complaints to quality department.
    - Attending monthly quality meetings with quality department and accountancy to discuss on going complaint investigations and complaint related expenses.
    - Prepare a report with the sales figures and any relevant matter for the area and customers assigned to present in the monthly Sales Meeting.
    - Arranging office correspondence.
    - Organising and undertaking office administration duties.
    - Filling to be completed on a weekly basis and in a consistent manner.
     

    Other General Duties

    - Cover absence/holidays of other members of the sales team.
    - Answering of the main incoming calls into the business and directing them accordingly
    - Postal Duties
    - Greeting Visitors
     

     

    Contact Email: a.greenwood@chemfix.co.uk  
     


     

  • Localización del puesto ofertado: UK - Dewsbury, West Yorkshire