Junior Sales Advisor - Spanish Speaking

  • Fecha de publicación: 29/09/2017
  • Nombre de la empresa: Insight UK
  • Puesto de trabajo ofertado: Junior Sales Advisor - Spanish Speaking
  • Descripción de funciones:

    Junior Sales Advisor - Spanish Speaking
    Spanish speaking

    It is an exciting time at Insight, as we seek to expand our solution offerings across EMEA, focusing on the latest technology and innovation that will add real value to businesses. Whether Cloud, Data Centre, Mobility, Network & Security or Office productivity solutions, Insight's unique model combines an array of advanced services and expert technical resources, bringing essential skills and helping customers by implementing truly strategic technologies.

    Insight are looking for Spanish/Swedish speaking Customer Service Advisors/Customer Success Managers to provide our clients the best possible user experience and maximize the business impact of their investment. The Customer Success Manager will be responsible for driving customer and Hosting reseller Cloud adoption through successful onboarding and utilization of the Public Cloud solutions they have acquired. They will need to proactively identify and prioritize opportunities, and collaborate with pre-sales, managed services, operations and digital marketing to improve the clients’ use of the acquired Cloud solution. Ultimately the success of the role is driving and securing a high level of customer satisfaction and ensuring that consumption of Insight’s Cloud solutions and related services continues in its upward trajectory.

    Key responsibilities:
    •Train, set up and manage clients that have acquired public Cloud solutions through Insight; demo our Cloud Management Platform (CMP), relevant tools and technical support processes
    •Consult with and understand client needs, goals, their success metrics and deployment plans
    •Pro-actively engage with clients and identify specific up-sell and cross-sell opportunities during client conference calls where applicable
    •Understand and identify Insight Cloud related services opportunities (discovery workshops, technical support, migration, monitoring, etc.)
    •Close handshake with the regional sales teams that will follow-up on identified opportunities
    •Analyse and keep track of account health on a recurring basis
    •Respond in a timely and helpful manner to client requests, account issues, leveraging resources from across the company as needed to get the job done
    •Educate clients on the business benefit of new product features and improvements through one on one engagements
    •Minimize client churn by building strong, trust-based, relationships with your clients
    •Follow-up on Marketing Qualified Leads to scope client requirement and handover to Sales
    •Communicate with prospects and clients through ‘click to chat’ function on our Cloud related micropages
    •Build and maintain collaborative relationships across other functional teams, including (pre-)sales, (managed) services, operations, CMP, and digital marketing, to maintain a best-in-class experience across the client lifecycle
    •Develop and maintain expertise on the manufacturers’ products, programs, competition and the industry
    •Follow relevant training, portals and publications, summarise key items in your client engagements
    •CCSM’s are accountable for the clients’ ongoing growth, use of Insight for Cloud services and solutions around Microsoft, and for turning them into Insight advocates.

    We are looking for fluent Swedish or Spanish speaking candidates who are passionate about engaging with customers on the phone and have a good understanding of modern workplace technology.

    Key skills and experience:
    •Fluent in English and one of the following languages (Swedish, Spanish)
    •Excellent customer service skills
    •Dedication to drive long term value and relationships with our customers and hosters
    •Highly developed social, interpersonal and conversational skills
    •Strong communication skills, both written and verbal
    •Strong organizing skills to ensure high speed and high quality follow-up
    •Pro-active team player that can work in an international team
    •Creative and highly agile attitude/mindset
    •Fast learner with a drive to succeed
    •Technical aptitude and interest in learning functional capabilities of technical Cloud solutions and the ability to articulate this to clients
    •Be a self-starter. Though you will be strongly supported, you will succeed or fail based on your own merits. The ideal candidate will be energized by this
    •2+ years of Cloud and Productivity solution selling experience or in-depth knowledge – including Microsoft Office365 and Azure is desirable
    •Master’s degree in Business, Computer Science, Engineering or similar is desirable

    This is a great opportunity to be part of, and drive, the future direction of Insight. We offer a competitive remuneration package and excellent benefits, with the chance to work in a rewarding environment and with a high level of autonomy and creativity.

    Whilst we endeavour to respond to all applicants, please consider that your application has not been progressed if you do not hear from us within 5 working days.

    Job Type: Full-time


  • Localización del puesto ofertado: UK - Sheffield
  • Idiomas requeridos: Spanish
  • Remuneración: £25,000 a year + bonus and benefits